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Palm Vietnam Travel – Terms & Conditions

The Terms and Conditions below govern the relationship between you and Palm Vietnam Travel. Please carefully read these terms and conditions, and make sure you understand and accept these Terms and Conditions.

1. Reservation Reservation will be made while you agree the provided tailor-made itinerary, the quotation and detail of services inclusive.Operation team of Palm Vietnam Travel will start reservation, basing on the final tour itinerary which you agreed with us. When reservation is made, BOOKING CONFIRMATION and INVOICE will be sent out by your travel consultant. A deposit of 30% (thirty percent) of the total payment of the tour will be required to be paid to Palm Vietnam Travel within 15 days from the issued date of invoice.

In case of any unavailability of hotels, flights, etc, INT will provide recommending alternative options. In high tourist season, INT reserves the right to directly book the alternative options before informing the client in order to keep availability for the tour.

2. Payment
Payment can be made by PayPal, wire transfer (bank transfer), Western Union and cash. Except cash payment, a service charge (by your bank) or processing charge may apply.

A detail payment instruction will be sent to you via email by your travel consultant. Payment will be required to pay as following: • Deposit: 30% of the total sum of your tour is required to be paid within 15 days from invoice issue date.

• Balance: 70% of the total sum of your tour is required to be paid in 30 days prior to tour arrival date.

A detailed payment guide will be sent to you via email by your travel consultant. If full payment is not settled by bank before your arrival, unless agreed upon earlier in email, INT reserves the right to cancel the reservation. • Bank Surcharge: Charges for bank transfers, Paypal processing fees, and other monetary transfer or processing fees may apply and will be stated clearly on the invoice after the payment type is chosen.

• Currency: Tours are quoted in US Dollars. End payment must be made in US Dollars. Client will be charged any applicable conversion fees.

3. Cancelation & Refund Policy
Any cancellations will be charged according to the following and the remainder will be refunded:

• 1. More than 30 days before departure: $50 per person • 2. 30 to 15 days before departure: $150 per person • 3. 14 to 7 days before departure: 50% of the full payment per person • 4. 6 to 0 days before departure: 100% of the full payment per person

• Inevitable cancelation charge: flight tickets, cruise ship tickets, train tickets, and other pre-paid fees which have already been submitted will be added in addition to the above charges. Scanned copies of receipts will be provided upon request.

The refund will be made in 15 days of our receipt of your written cancellation request. Bank transfer fees, where applicable, will added in addition to the above charges.

To begin a cancelation, an email stating your intent to your travel consultant or to [email protected] is required. Cancellation refunds will be calculated as of the date INT receive your written cancellation.

4. Alteration of Itinerary
Making changes happens and is understandable. We are constantly working with our clients to improve the tours in a way that is best for them. Alterations to the itinerary after reservation has been made will be handled on a case by case basis. INT reserves the right to charge additional charges and issue discounts based on the requested alterations, the time they are submitted, and other circumstances that may arise.

5. Travel Document
All clients are required to possess a 6-months valid passport and necessary visas, and then are permitted to travel other countries. At times, we assist clients out of good will with travel documents. However, INT and our consultants are not liable for any assistance provided in obtaining visas or travel documents that results in failure. Client is response to obtain and verify all legal information regarding travel documents from the applicable state department.

6. Health Requirement
Client is responsible to review the itinerary and determine if they’re in a healthy state to participate in the listed activities. INT and our travel consultants are not liable for any health complications arising from the activities listed in the itinerary. It is the responsibility of the clients to advise regarding health related matters and to determine which activities are safe given their current health.

Before reserving an itinerary, the client is responsible to disclose any physical, emotional or mental conditions which may not conform to the health requirements necessary for the activities listed in the itinerary and to advise INT of any necessary changes. Palm Vietnam Travel reserves the right to decline any trip participant which may affect client’s health and safety, or the enjoyment of other clients.

7. Luggage Allowance
According to travel luggage requirements of local governments in the country/countries that you intend to travel, you can bring certain given weight of luggage by free of charge. Client is responsible for paying for any additional fees resulting from baggage in excess of the airlines allowed luggage weight and size.

8. Insurance
Palm Vietnam Travel will carry out tour services after making sure you are properly insured. You are required to have purchased full coverage travel insurances before leaving your mother country to cover a wide range of unexpected loss and damages.

9. Responsibility & Liability
All members of Palm Vietnam Travel are very pleased to serve for you. We will do our best to make your trip satisfactory during your tour. Palm Vietnam Travel provides Indochina travel information and itinerary booking. Palm Vietnam Travel Publishes travel information and services gathered at itinerary selection.

However, the responsibility of Palm Vietnam Travel is strictly limited, Palm Vietnam Travel shall not be responsible for unreasonable and negligent acts, omissions, or failure to act of any suppliers such as those of land, air, and water transportation, sightseeing excursions, cruise/hotel accommodations, or of any third party not directly owned or operated by Palm Vietnam Travel.

Palm Vietnam Travel shall not be responsible for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, weather, fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond the direct control of Palm Vietnam Travel.

Palm Vietnam Travel shall not be responsible for any personal valuable items stolen or lost during your trip.

Palm Vietnam Travel shall not be responsible for your failure to comply with customs regulations.

Palm Vietnam Travel reserves the right to make changes to accommodations, tours, and flights of equal value at any time. If Palm Vietnam Travel has cancelled any tour Itinerary prior to the commencement of the tour, Palm Vietnam Travel is liable for a full refund of the moneyreceived by Palm Vietnam Travel to the client. Palm Vietnam Travel will do our best to adjust the itinerary according to your needs. However, Palm Vietnam Travel is not responsible for conflicts resulting from hotels and transportation booked solely by the client that conflict with the itinerary.

Palm Vietnam Travel reserves the right to correct pricing errors at any time, or to increase the program price in the event of cost increasing due to changes in airfares, cruise fares, currency fluctuations, park fee increases, taxes, or fuel surcharges.

Palm Vietnam Travel reserves the right to vary sightseeing order if that will enable you to visit all listed excursions. In either case, the itinerary content will be maintained to the extent possible.

No refunds will be issued for unused portions of the trip or hotel in accordance with the times given in our cancelation policy.
Our representatives may provide help and advice. All activities are undertaken at your own risk. Palm Vietnam Travel shall not be responsible for any action or events that occur after its employees and agents have exercised their duty and taken the necessary care.

10. Complaints & Claims
Whenever you feel unsatisfied with tour service of Palm Vietnam Travel, please contact Palm Vietnam Travel or inform your local tour guide or your travel advisor immediately, in order to avoid other similar problems happening again during your trip.

If you intend to request a claim for compensation, you must contact us by email, regular mail, or fax in writing 10 days after ending your tour to initiate the claim review. Please keep relevant receipts and substantiating evidence carefully and submit as requested. For any claims made later than 10 days after end of your tour, Palm Vietnam Travel will not be liable to process the claim.

11. Modification or Discontinuance of Service
Palm Vietnam Travel reserves the right to modify or discontinue the terms and conditions in whole, or in part at any time with or without notice. Modifications or discontinuance of Terms & Conditions will not change any responsibilities arising out reservations made prior to the changes.

12. Contact Us
If you have any questions regarding our Terms & Conditions, you can contact us or enquire our consultant via the web form at, the email at [email protected], the fax or phone at:

Tel: (+84) 83822 8931 – Fax: (+84) 83822 8930 – Hotline: +84 902 626 729.